Now that I have contacted the corporate office, with no results. Not to mention of course I will get dropped from their "waiting list" as there is a very long list from people complaining about this very same problem! Is this seriously how you treat your customers?ĭon't you think the proper thing to do is either replace it with something that actually works ( after all these attempts and NONE of the refurbished ones worked) or a refund? If this was the new Samsung tablet would I be getting the same treatment? I personally don't think so. This is absolutely unacceptable!, I tried calling their corporate office since the last supervisor I spoke with told me this would be the next step to take, all I got was an answering machine. Lets not forget that they offered me a $10 gift card (for my troubles). Or I can call November 4th to get one but if they are still not available my name would be dropped from the waiting list. Now they are telling me that they are still not available and all they can do is put me on a waiting list. I called again a couple of weeks later like they told me to do because they were sure they were going to have one in their warehouse.
I called again and they replaced it again with the same thing 2 more times telling me that they cannot send me a new one because they don't have any in their warehouse. I called back and they sent me another refurbished one.,It broke the same day I got it. I called customer service and they replaced it with a refurbished one or (certified pre-owned, as they like to call it ).
It broke down after only a few months of use.
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